Breaking Boundaries: Global Smart Call Routing Simplified

In today’s dynamic business landscape, innovation isn’t just a choice – it’s an imperative. Companies that seek not only survival, but sustained success are embracing innovation in every facet of their operations, from internal workflows to customer interactions. One such innovative marvel that is reshaping the way businesses communicate and serve their customers is Smart Call Routing. It isn’t just about connecting calls; it’s about revolutionizing customer experience and driving business outcomes.

The Essence of Smart Call Routing

Smart Call Routing is not your conventional call-handling mechanism. It’s a strategic approach that ensures calls are intelligently directed to the right person, at the right time, and in the right location. Imagine a customer from Tokyo calling your business, and their call is seamlessly routed to your New York sales representative who is an expert in Japanese markets. This personalized touch doesn’t just enhance customer satisfaction – it transforms inquiries into opportunities.

Navigating Global Markets with Inbound Numbers

At the heart of Smart Call Routing are Inbound Numbers, also known as Intelligent Numbers. These digital gateways empower your business with a local presence in diverse markets worldwide. Imagine having local numbers in key global regions, each acting as a portal to your business. Now, picture these calls being intelligently routed based on predefined criteria. A call from Paris might lead to your Paris office, while a call from São Paulo could instantly connect to your Brazilian sales team.

Elevating Customer Engagement

Customer satisfaction is the lifeblood of any successful business. With Smart Call Routing your customers can also be greeted by a virtual concierge – an Interactive Voice Response (IVR) system that understands their needs and directs them to the right department. Whether it’s sales, technical support, or account management, every call is a tailored experience.

A Symphony of Features

The true magic of Smart Call Routing lies in its versatility. Here’s a glimpse of the powerhouse features that empower your business:

  • Virtual PBX: A cloud-based system that seamlessly manages inbound calls from phone numbers across your organization, ensuring efficient and uninterrupted communication. With the increasing prevalence of remote work, income calls can be effortlessly forwarded to any corner of the globe, based on rules easily configured on the Virtual PBX Portal. Virtual PBX offers a range of features, including voicemail-to-email, fax-to-email, Interactive Voice Response (IVR), custom greetings, time/day scheduling, call forwarding, and real-time reporting.
  • Toll-Free Numbers: Offering customers a convenient way to reach out to your company without incurring charges, toll-free numbers also empower you to answer calls from anywhere. This means customers can connect with your services by calling local toll-free numbers, breaking down barriers and enhancing accessibility.
  • Local Phone Numbers: Recognizing that personal touch matters, local phone numbers establish a sense of familiarity and trust that encourages even hesitant callers to connect. By mimicking the local number format, complete with area codes, these numbers create a seamless bridge between your business and your customers. Plus, since they’re cloud-based, there’s no need for a physical presence in each city – calls can be routed worldwide with ease.
  • Digital Auto Attendant: Think of this as a virtual receptionist for your phone system. It answers calls, interacts with callers, and intelligently routes them to the appropriate department or staff member. For instance, “Press 1 for sales, 2 for customer support.” This results in smoother call flows for customers and eliminates time wasted on transferring calls internally.

A Glimpse into the Future

As businesses continue to evolve, Smart Call Routing remains at the forefront of customer-centric innovation. The power to connect customers seamlessly, regardless of geography, is a game-changer that opens doors to new possibilities. Smart Call Routing isn’t just about answering calls; it’s about transforming interactions into relationships, and queries into opportunities.

Ready to Transform Your Communication Strategy?

Are you prepared to step into a realm where customer interactions transcend boundaries? Cloud365 is your partner in this journey. Our suite of Inbound Numbers, including local geographic, toll-free, and shared cost numbers, provides a one-stop solution for businesses seeking elevated communication and unparalleled customer engagement. Contact us today, and let’s embark on a transformational voyage together.

What are Bare Metal services and why it may be a great choice for high-performance apps

In today’s digital landscape, the demand for high-performance applications is ever-increasing. Whether it’s resource-intensive tasks or latency-sensitive applications, businesses are seeking robust infrastructure solutions to meet these requirements. That’s when Bare Metal services come in – a powerful alternative in the realm of cloud computing. In this article, we will delve into what they are and explore why they may be an excellent choice for high-performance applications.

Bare Metal services, also known as Hardware-as-a-Service (HaaS), provide users with dedicated physical servers instead of virtualized environments where resources are shared with other tenants. Unlike traditional cloud infrastructure, Bare Metal services eliminate the hypervisor layer, allowing applications to directly access the underlying hardware.

One of the key advantages is the raw performance they offer. Without the overhead of virtualization, applications can leverage the full power of the dedicated hardware. This makes Bare Metal ideal for tasks that require substantial computing resources, such as complex computations, large-scale data processing, or real-time analytics.

Additionally, they provide enhanced control and flexibility: the freedom to customize the infrastructure to the specific requirements by selecting the hardware configuration, operating system, and software stack. This level of control allows businesses to optimize the environment for optimal performance and cater to the unique needs of their applications.

Bare Metal services excel in various use cases that demand high performance. Industries such as gaming, financial services, scientific research, and content delivery networks (CDNs) heavily rely on Bare Metal infrastructure to deliver exceptional results.

Unleashing Performance Potential

Raw Computing Power: Bare Metal services offer access to dedicated hardware resources, providing raw computational power without the virtualization overhead. This direct access to hardware allows applications to harness the full potential of CPUs, memory, and disk I/O operations. As a result, high-performance applications can execute complex calculations and data-intensive tasks more efficiently.

Improved I/O and Network Performance: In virtualized environments, applications contend for shared I/O and network resources. With Bare Metal services, applications can achieve improved I/O and network performance due to direct access to hardware components. Dedicated network interfaces and higher bandwidth options are available, reducing latency and facilitating seamless data transfer. This is crucial for applications that rely on real-time data processing or require high-speed communication.

Customization and Scalability: Bare Metal services offer customization and scalability options, allowing businesses to tailor the infrastructure to their specific requirements. Users can select hardware configurations that match their application’s needs, add specialized hardware components like GPUs or FPGAs, and optimize the environment for optimal performance. This flexibility enables businesses to scale their infrastructure as their application’s demands grow, ensuring high performance at any scale.

Management and Control

Enhanced Control: Bare Metal services provide businesses with a high degree of control over their infrastructure. Users can choose their preferred operating system, install custom software, and configure the environment to their liking. This level of control allows for fine-tuning the infrastructure to maximize performance and meet the specific needs of the application.

Improved Security: Bare Metal services offer enhanced security features compared to shared environments. With dedicated hardware, businesses can isolate their applications and data, reducing the attack surface and improving overall data protection. Additionally, Bare Metal services are particularly advantageous for industries with strict compliance requirements, as they provide better control over security measures and enable organizations to meet regulatory standards.

Getting IT Done for You

Managing Bare Metal servers requires additional administrative efforts. Tasks such as hardware monitoring, patching, and system updates become the responsibility of the organization. To alleviate these challenges, businesses can rely on a trusted provider or opt for managed Bare Metal services. Managed Services offer support in handling day-to-day operations, ensuring the infrastructure is maintained, secure, and up-to-date. This is precisely what Cloud365 has been doing with several customers. Our Bare Metal services together with Equinix Metal give you full peace of mind because we take care of everything for you with state-of-the-art technology.

We rent Bare Metal on the spot, according to your specifications, in strategically located Data Centres around the world. You don’t need to care about purchasing, dispatching, and installing hardware, nor to contract colocation space and energy. You just choose the configuration that best fits your requirements, and it can be up and running in a matter of hours.

We have the flexibility for fine-tuning your configuration according to your needs, so you are not stuck to a limited number of standard configurations. And, of course, we combine it with best-in-class connectivity options. If you are seeking optimal application performance in the cloud, let’s talk about your unique challenges so we can prepare a customized proposal.

VPN-as-a-Service as a turnkey solution for effective hybrid work on a multi-cloud environment

Virtual Private Networks (VPNs) have been around for quite some time but the evolution over the past few years is staggering. More than three decades after its introduction as the software that establishes a protected connection when using public networks, the focus has shifted from the company’s Data Center to the immensity of the cloud.

VPNs are critical for businesses and as companies steadily migrate their systems from on-premises data centers to the cloud, the approach to VPNs must also be adapted. Additionally, there are challenges associated with the rise of remote/hybrid work.  Legacy VPN Client solutions and the traditional enterprise WAN fail to deliver on their needs because of two architectural problems:

  • The remote worker experience is completely at the mercy of VPN server locations and internet performance, giving enterprises no effective way to guarantee user experience and/or gain visibility into application performance.
  • By forcing all traffic into any centralized VPN Concentrator location, cloud applications are likely to suffer from performance issues and real-time collaboration services often become unusable.

Cloud and flexible working models are here to stay, so how to fit in the best possible way? With a new architectural approach to VPN Client that addresses this augmented corporate network.


Going from an enterprise-centric VPN Client solution to a distributed cloud-based VPN-as-a-Service approach might be challenging, and that’s why it’s important to choose a partner who can deliver a full turnkey solution and managed service. Or, in other words, a partner that takes care of everything, simplifies your life and gives you peace of mind while ensuring that your “anywhere” worker is empowered, and your network is protected and at its maximum efficiency.

From theory to practice, what are we talking about? Well, about SmartSecure Private Access from Aryaka – the leader in fully managed cloud-first WAN solutions. At Cloud365 we have been successfully implementing it in several customers and you can be the next one.

SmartSecure Private Access it’s a sort of distributed cloud-based VPN Client solution, implemented to ensure secure and fast connections between remote users and corporate applications, wherever these applications are hosted. SmartSecure Private Access combines Internet flexibility with a high-performance global private network, providing fast, stable, and deterministic multi-cloud connectivity to remote users around the world.

Built on the architectural principles for SD-WAN (Software-Defined Wide Area Network) and SASE (Secure Access Service Edge) and delivered as a fully managed service, it is tailor-made for today’s organizations that want to make their remote workers “first-class citizens” with secure and high-performance access to corporate applications.

Key Features include:

  • Unprecedented flexibility: Regardless of location or type of application accessed, mobile and remote employees can benefit from a secure, high-performance experience, from anywhere in the world.
  • Highly predictable and deterministic application performance: Companies can avoid the pitfalls of user traffic that relies exclusively on best-effort internet as a transport to both cloud and on-premises applications.
  • Integration with corporate user authentication systems, like Microsoft Active Directory: You can reuse policies already in place at your organization.
  • Integration with Aryaka Secure Web Gateway: Users and devices are completely safe when accessing services on the public Internet.
  • Operational simplicity and visibility with lowest TCO: With fully managed services, delivers the “easy button” and significantly lowers the total cost of ownership.

This is how SmartSecure Private Access enables the Augmented Corporate Network and you can rapidly benefit from it with Cloud365. Together with Aryaka, we are redefining VPN services in the cloud and hybrid work era. Wait no longer to take the leap – talk to us and discover what we can do for you.